Quality Assurance Executive-voice Process (domestic)-bhayandar-mumbai

1 - 5 Years
Mumbai

Job Description

Job Title/Role: Quality Assurance Executive (Domestic)
Shift Timings: Flexible (7AM 10PM)

Type of position: Management skills:
Total Experience: >2 years

Full Time
Good Team handling skills
People Management
Good communication skills
Relevant Experience: >1 year



Education requirement: Other skills:

Minimum HSC
Graduate any stream
BPO QA experience
Roles and responsibilities:

To manage transaction quality profile for a sales process for our domestic client
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
To drive process improvement initiatives
To drive calibration sessions with internal or external customers
To conduct training for group of agents, when needed
To conduct quality induction for new hire batch
Technical skills:

Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)
Preferred to have six sigma knowledge and understanding of basic QC tools
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis


Interested Candidates send their resume on pkaur@digifocal.in along with the following details:
Current Company & Designation:
CCTC:
ECTC:
Notice Period:
Reason for job change:

Salary: INR 2,00,000 - 3,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIGIFOCAL IT SOLUTIONS PRIVATE LIMITED

DigiFocal is a one stop shop for all your HR needs. We are an upcoming staffing and recruitment firm who can build your company with the right talent. We specialise in the verticals of Manufacturing, FMCG, Automobile, Pharma and Information Technology.
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Recruiter Name:Email: pkaur@digifocal.in

Contact Company:DIGIFOCAL IT SOLUTIONS PRIVATE LIMITED

Telephone:8828289258