Process Trainer Domestic) – Bhayandar

1 - 5 Years
Mumbai

Job Description

JOB DESCRIPTION

Job Title/Role: Process Trainer (Domestic)
Department: Training & Quality Shift Timings: Flexible (7AM 10PM)

Type of position: Management skills:
Total Experience: >2 years

Full Time
Good Team handling skills
People Management
Good communication skills
Relevant Experience: >1 year


Education requirement: Other skills:

Minimum HSC
Graduate any stream
BPO Process Training
Roles and responsibilities:

To manage end-to-end process training batch
Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
Must ensure successful clearance of agents from training phase during certification
Must have handles more than 10 batches (end-to-end process training)
Must have managed operations and client interactions during training phase
Co-ordinate with various departments for support for successful completion of batch
Must conduct various refresher on floor basis audit output on monthly basis
Must conduct quality checks for 0 30 day agents on regular basis
Technical skills:

Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)


Thanks & Regards,

Parabjeet Shan
(Senior Recruiter)
Email id : pkaur@digifocal.in
Mobile: 8828289258.
Digifocal IT Solutions Pvt Ltd



Salary: INR 1,00,000 - 4,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIGIFOCAL IT SOLUTIONS PRIVATE LIMITED

DigiFocal is a one stop shop for all your HR needs. We are an upcoming staffing and recruitment firm who can build your company with the right talent. We specialise in the verticals of Manufacturing, FMCG, Automobile, Pharma and Information Technology.
View Contact Details+

Recruiter Name:Parabjeet Email pkaur@digifocal.in

Contact Company:DIGIFOCAL IT SOLUTIONS PRIVATE LIMITED

Telephone:8828289258

Website:http://www.digifocal.in/